Help and support

Quick answers

• Billing, invoices and refunds: payments are handled by our Merchant of Record, Paddle. Visit paddle.net with your order reference, or see our Refund Policy.
• Scanning problems: allow camera access when prompted, or type the code into the manual entry field — every scanner screen has one.
• Team access: your organisation admin can invite, disable or change roles under Users.
• Paper counts: start a manual or hybrid count from Counting, print the sheets for each counter, then scan the QR code on a sheet to key the figures back in. A reprinted sheet voids the original, so always capture from the newest sheet code.